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Author: Emilie Kroner

Emilie Kroner is the Senior Vice President of Retail and Commerce at Mastercard

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The Consumer-Driven Revolution: Where Are We Headed?

The pandemic made for one of the most organic and authentic tests of the world’s progress towards digital innovation, demonstrating how resilient all businesses were. One of the greatest, long-lasting effects of COVID-19 on the retail industry is the digital movement it accelerated. Businesses that had higher shares of e-commerce before the crisis (i.e., early...