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Consumer Insights Specialist

TJX Companies

Framingham, Massachusetts
posted August 24, 2021
Brand:  TJX Companies


Framingham, MA, US

Employment Type:  Full-Time
Employment Status:  Regular
Functional Area:  Marketing

Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety comes plenty of happy surprises - our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different?

Posting Notes: Framingham  || MA

Consumer Insights Specialist


Job Summary


The Consumer Insights Specialist will lead quantitative and qualitative research and analysis to support TJX brand’s growth. The Specialist will be responsible for supporting research and analysis on on-going tracking programs (Brand, Customer Experience) and custom consumer research across TJX brands (T.J.Maxx, Marshalls, HomeGoods, Homesense, and Sierra) to guide brand strategy. A successful candidate should demonstrate strong analytics, business acumen, and communication skills. He/she will work cross-functionally with a wide variety of data sources and stakeholders including Brand, Media, Digital Experience, Merchandising.


Major Areas of Responsibility


  • Lead quantitative and qualitative research among TJX consumers to understand shifts in mindset, needs, and behaviors
  • Support continuous tracking programs, including brand tracking and customer experience
  • Integrate information from multiple research studies and sources to answer key business questions
  • Translate data into meaningful findings and communicate insights to internal team and business partners
  • Establish partnerships across various business functions within TJX, and agencies and vendors




  • Bachelor’s degree; Minimum 2 years’ experience in market research
  • Background in generating insights and action from quantitative research
  • Passion for understanding consumers’ mindset and behaviors, advocating for the customer, and growing in the insight function
  • Ability to learn and quickly apply new tools and techniques
  • Adept at presenting complex concepts in an easy to understand and actionable way
  • Attention to details and able to grasp the big picture
  • High degree of proficiency with Microsoft Office products


Come Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It’s our way of empowering you to make your career here.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Framingham  || MA

Nearest Major Market: Framingham
Nearest Secondary Market: Boston