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E-Commerce Director


Los Angeles, California
posted June 15, 2020

You are a creative problem solver who is ready to lead the web team for a rapidly scaling e-commerce brand. Perhaps you’ve been the #2 on a successful D-to-C brand or led e-comm strategy and implementation for a brand within a larger company and are now eager to step up and take full ownership and responsibility for a web store. Either way, you are an entrepreneurial, strategic and results oriented leader.

What you’ll do:

  • Manage the e-commerce roadmap for feature development
  • Deliver agreed web KPIs including engagement behaviors and conversion rates
  • Set the technical strategy for web development, recommending technology choices and feature sets to achieve organizational goals
  • Established a structured and organized agile development process - maintaining requirements and delivering on time for each sprint.
  • Develop and deploy segmented onsite customer journeys, including onboarding the integration of a website with a new CDP
  • Create a culture of systematic A/B testing to optimize engagement behaviors and conversion
  • Lead the development of new interactive features, segmented experience and other customizations - ideating, designing, scoping, developing, testing, launching and maintaining.
  • Identify site performance issues and optimizations, including rapid response triage for critical issues, while tracking and managing the long tail of non-critical issues.
  • Systematically evaluate all apps and web technologies to ensure we are leveraging best-in-class tools that meet our specific needs.
  • Lead a team of external developers and manage their workflow for on time delivery
  • Manage an internal website coordinator and grow your team over time
  • Work closely with Marketing and Content teammates to design and manage the execution of onsite interactive elements for each marketing campaign

Who you are:

  • E-commerce leader trained in agile development
  • Good at optimizing resources in a rapidly scaling organization
  • Organized and detail-oriented professional that never lets anything fall through the cracks
  • Passionate about building a best-in-class website with buzz-worthy features and design
  • Experience creating unique interactive features - from ideation to design to development
  • Commercially-minded professionally with strong customer orientation
  • Broad thinker with an understanding of a full website ecosystem, including UI, integrations, databases and tools
  • Creative problem solver who can troubleshoot with quick fixes and long-term solutions

What you’ll need:

  • Shopify Plus expertise required
  • Experience with a D-to-C consumer brand brand preferred
  • Experience leading a team of external developers
  • Ability to work under strict timelines in a fast moving high-energy environment
  • Comfortable self-managing priorities, recognizing the difference between urgent, important and low priority
  • Strong understanding of mobile first principles, including cross device support, and best practices in UI design
  • Ability to work full time in Santa Monica or work from home as needed

In addition to base compensation, this role will also provide a discount on Lunya goods, medical insurance, and PTO in accordance with company policy.

Who we are:

At Lunya, our sleepwear helps women sleep better and feel confidently comfortable. Our small-but-mighty team is smart, creative, passionate, and entrepreneurial-minded, who meet the same superior standards we set for our products. Our company culture is special and unique – you’ll dig it, we promise.