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Senior Program Manager; Payment Risk

Amazon

San Diego, California
posted February 11, 2021

As a Program Manager in BRP, you will be responsible for creating and managing roadmaps for building new solutions to prevent fraud in new and growing countries. You will be working closely with businesses and understanding the requirements, working actively with Technology, Machine learning and Operations teams, making appropriate trade-offs to optimize time-to-market, and clearly communicating goals, roles, responsibilities, and desired outcomes to internal cross-functional teams. You will interact with a broad cross section of the Amazon organization as you clarify ambiguous issues and negotiate effective solutions between development and business teams. You will anticipate bottlenecks and escalate issues when required in order to ensure on-time delivery.

You will be responsible for analyzing and identify specific instances of risk, broader risk trends and points of customer friction, developing scalable solutions for prevention. You will need to collaborate effectively with business and within BRP and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.

You should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical and technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business.

BASIC QUALIFICATIONS

  • Experience implementing repeatable processes and driving automation or standardization
  • 5+ years of experience in program or project management
  • A Bachelor’s degree or higher
  • Experience owning program strategy and end to end delivery
  • Experience defining and executing against program requirements

PREFERRED QUALIFICATIONS

  • 5+ years of experience in related positions
  • Bachelor’s degree in Business, Economics or a related field of study.
  • Demonstrated success leading project delivery for large, cross functional programs
  • Demonstrated record of partnering with and influencing cross-functional teams.
  • Experience working with engineering teams to define, scope and prioritize program requirements.