In this episode of Women in Retail Talks, Digital Content Manager Kristina Stidham interviews Miya Knights, co-author of “Omnichannel Retail: How to build winning stores in a digital world.” Knights is also the head of industry insight at Eagle Eye, a leading SaaS technology company. In this episode, Knights shares her professional background and career journey, from technology journalist to retail analyst, and why her and her co-author, Tim Mason, CEO of Eagle Eye, decided to write their book. She details several key highlights of the book that retailers should know, including how to deliver a seamless experience to customers via a “digitally augmented” store. Modern customers no longer see distinct channels, but rather see all channels as one brand, and Knights touches on the importance of giving brick-and-mortar stores a “mobile makeover” to enhance the in-store customer experience. She cites examples of omnichannel retailers that are succeeding at connecting the digital customer to the physical customer, and offers thoughts on what savvy retailers are launching in 2020 to stay ahead of the competition. Knights also speaks about the mentors she’s had throughout her career who have supported her growth, in addition to providing candid advice for other women looking to move into leadership roles.
Miya Knights is head of industry insight at Eagle Eye, a leading SaaS technology company that enables businesses to create real-time connections with their customers through digital and mobile promotion solutions. With nearly 20 years experience as a journalist, editor and research director specializing in enterprise technology use in retail, she has spent this time reporting on the demands and challenges faced by retailers and which technologies can best support their needs in addressing ever-more complex consumer expectations and behaviors. Knights also has comprehensive knowledge and understanding of vendor market trends. Prior to joining Eagle Eye, she was global technology research director at Planet Retail, and a senior research analyst with IDC Retail Insights. She also co-authored “Amazon: How the World’s Most Relentless Retailer Will Continue to Revolutionize Commerce” with Natalie Berg.
Date: February 4, 2020
Credits: Miya Knights
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Co-Founder Melissa Campanelli interviews Laura Ravo, chief operating officer of Strand Book Store, the New York City heritage community bookstore. She's also a Women in Retail Leadership Circle member! Listen in as Ravo discusses what she loves about working in retail, why both grit and grace are important leadership qualities, and her advice for the next generation of female leaders.20:25
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Senior Editor Marie Albiges interviews Sara Tervo, executive vice president and chief marketing officer at Express. Tervo discusses her role and responsibilities at Express, how she knew she was in the right positions during her career, the things she looked for when moving to a new job or brand, and how she worked to thrive in each new role.23:26
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Co-Founder Melissa Campanelli interviews Sucharita Kodali, vice president and principal analyst, retail industry at Forrester. Kodali discusses the key trends retailers should keep in mind right now, how she thinks retail will be different, yet the same in 2022, and her advice for mitigating the supply chain crisis going forward. Sucharita Kodali serves digital business strategy professionals. She's an expert on e-commerce, omnichannel retail, consumer behavior, and trends in the online shopping space.21:36
This episode of Women in Retail Talks features a clip from the November Women in Retail and Total Retail Virtual Exchange with Angie Rieger, senior vice president of international and wholesale at Lands' End, and advisory board member for WIRLC. Rieger discusses how the discipline and skills she's gained while training for marathons has applied to her leadership and professional growth, and how setting specific short-term goals to achieve long-term objectives is useful in both running and in business.9:07
Guest host Jasmine Bellamy, Women in Retail's director of diversity and inclusion, interviews Leslie Short, owner, president and CEO of The Cavu Group, a corporate diversity, equity and inclusion consulting firm. Short discusses why she wrote her new book, "Expand Beyond Your Current Culture," and her call to action challenging all of us to expand our cultural intelligence and humility.18:09
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Senior Editor Marie Albiges interviews Kate Boyer, co-founder and CEO of Anatomie, a Miami-based luxury athleisure brand for the everyday traveler. She's also a new Women in Retail Leadership Circle member! Boyer discusses how her background in gymnastics helped her become a leader and inspired the Anatomie brand, and how she built the company with her husband.21:40
This episode of Women in Retail Talks features a clip from the November Women in Retail and Total Retail Virtual Exchange. In this clip, Women in Retail Leadership Circle Co-Founder Melissa Campanelli interviews Mindy Perry, former chief marketing officer of Kendra Scott, the Austin-based jewelry and accessories brand founded on family, fashion, and philanthropy. Perry discusses how the Kendra Scott brand went viral on TikTok earlier this year, along with secrets to success around influencer marketing.10:33
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Senior Editor Marie Albiges interviews Emily Harpel, founder and owner of Art of Sucre, a gourmet cotton candy company that offers cart service and pre-spun favors. Harpel discusses the inspiration behind founding the company, her professional journey, and her experiences of not being taken seriously as a young, female business owner.24:34
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Senior Editor Marie Albiges interviews Judy Werthauser, executive vice president and chief experience officer at Five Below. Werthauser is also a 2021 Top Women in Retail honoree. Listen in as she discusses why its important to find leaders who leverage your skills holistically, how her biggest challenge as woman in business was doubting herself, and how women can stop holding themselves back.23:04
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Senior Editor Marie Albiges interviews Jamie Lee, head of digital experience at Everlane, an ethically-made apparel brand. Lee is also a 2021 Woman on the Rise honoree, included in the 2021 Top Women in Retail report. Lee discusses her career background in retail and her journey to her current role, including what drew her to join Everlane.18:50