In this episode of Women in Retail Talks, Women in Retail Leadership Circle Co-Founder Melissa Campanelli interviews Laura Ravo, chief operating officer of Strand Book Store, the New York City heritage community bookstore. She’s also a Women in Retail Leadership Circle member! Listen in as Ravo discusses what she loves about working in retail, why both grit and grace are important leadership qualities, and her advice for the next generation of female leaders.