In today’s fast-paced retail environment, digital solutions are redefining how supply chains operate, driving greater agility, transparency and efficiency. This topic was explored in a series of fireside chats during Total Retail Tech, held last month in Atlanta. (Total Retail is the sister brand of Women in Retail Leadership Circle.)

In this session recording from the event, Alden Miles, vice president, general manager at Quiet, a wholly owned subsidiary of American Eagle Outfitters (AEO), is interviewed by Will Hardee, partner at leading global management consulting firm Kearney. Miles discusses the role of Quiet, a third-party logistics company acquired by AEO in 2021, and how the company leverages technology such as artificial intelligence, machine learning, and automation to enhance forecasting, labor planning, and manage disruptions in the supply chain.

Miles emphasized the importance of building strong partnerships and a diversified portfolio for resilience. She also highlighted the need for interdisciplinary collaboration within organizations and anticipating future innovations, such as merchandising co-pilots powered by AI, to revolutionize supply chains by aligning product trends quickly with manufacturing capabilities.

View all other presentation and discussion recordings from Total Retail Tech 2025 here.