As retail organizations evolve to meet new customer expectations and digital demands, the structure and dynamics of teams must evolve with them. At the Total Retail Tech event held last month in Atlanta, four retail technology leaders explored how modern organizational design unlocks improved performance, fosters innovation, and drives cross-functional alignment. (Total Retail is the sister brand of Women in Retail Leadership Circle.)

This video features a panel discussion between Karen Etzkorn, chief information officer, QVC Group; Angela Clark, vice president of digital, Patagonia; Sneha Narahalli, vice president, head of product and UX, Sephora; and Jeff Haddox, chief technology officer of Omni Retail Enterprises. The panel was moderated by Janet Sherlock, founder and CEO of Org.Works.

The discussion covered strategies for breaking down organizational silos, building agile teams, and aligning talent with business priorities. Learn how these leading retail organizations are rethinking roles, leadership models, and collaboration frameworks to create high-impact teams that are equipped to navigate constant change and deliver meaningful results.

View all other presentations from Total Retail Tech here, and fill out the interest form to be alerted when registration opens for the 2026 event.