During a series of brief fireside chats at Total Retail Tech, three leading executives explored the digital innovations shaping the future of retail supply chains and offered actionable approaches to staying competitive in a tech-driven market. One of those executives was Janice Burk, vice president, supply chain technology at Lowe’s. (Total Retail is the sister brand of Women in Retail Leadership Circle.)

In this session recording from the event, Burk shares insights into Lowe’s extensive supply chain modernization efforts. She discusses the challenges related to updating legacy infrastructure and implementing new technology solutions to support a digitally-enabled omnichannel ecosystem. Burk details Lowe’s vast network of over 1,700 retail stores and 130 distribution centers, emphasizing the importance of efficient order management and real-time information processing. She highlights the company’s strategy of building custom software solutions to enhance store associate productivity and customer service. The conversation also touches on the importance of strong partnerships with technology providers and offers advice for other companies embarking on similar transformation journeys.

Burk was interviewed by Will Hardee, partner at leading global management consulting firm Kearney.

Total Retail Tech was held last month in Atlanta. View all other presentation and discussion recordings from Total Retail Tech 2025 here.