How retailers can provide a best-in-class customer experience via a unified commerce model — and what that means for the bottom line. Retail organizations are being transformed for an evolving and competitive market. Consumers expect seamless, immediate and personalized experiences across every touchpoint with retailers, whether online, in-store, app, social media, AI platforms, etc. The...
Cross-border e-commerce is no longer a niche growth strategy reserved for enterprise retail organizations with seemingly unlimited budgets. It has become an integral channel for retailers seeking new revenue streams, diversified customer bases, and long-term resilience and growth opportunities. As domestic markets mature and competition intensifies, selling internationally offers retailers an opportunity to meet demand...
We are thrilled to present our 16th annual Top Women in Retail report. Like in years past, the 2026 edition of this report features a who’s who in the retail industry. Honorees, who were nominated by Women in Retail Leadership Circle (WIRLC) members, Inner Circle newsletter subscribers, WIRLC partners, and retail industry insiders, were chosen...
The Look Company, creators of large-scale visual branding for retail, sport and event environments, released its 2026 Retail Design Trends report. The report reveals the five primary trends that will dominate physical store design and in-store experience this year, based on insight from retailers across the U.S. and Canada. The Look Company works with big box...
Artificial intelligence is no longer a novelty; it’s become a daily companion. From Gen Z to baby boomers, adoption is accelerating across all age groups, reshaping how consumers live, shop and interact. But as AI becomes mainstream, concerns around trust are rising. From Hype to Habit: How Consumers Are Embracing AI, the latest research brief...
“The board is in agreement. We’d like you to be our next CEO. Congratulations.” Chief financial officers (CFOs) and business leaders of every stripe frequently aspire to hear those words from an organization’s nominating committee (NomCo). Such desire is perfectly understandable. For many people, serving as a chief executive represents the pinnacle of professional achievement....
If research points to the value of diverse perspectives in leadership for driving innovation, growth and financial performance, why do women continue to be underrepresented in senior-level business leadership roles around the world? What barriers do women face in getting to the top, and what propels the careers of women who do? When we explored...
CEO succession is one of the most critical and high-stakes responsibilities of a board. For CEOs, how they leave is part of their legacy. And while CEOs and directors recognize the importance of a well-planned and executed handoff between CEOs, we know from our work on thousands of successions globally just how challenging and emotionally...
We have witnessed the global retail media sector go from nothing to $150 billion in close to 5 years. Now we are seeing major global players in non-retail sectors like Chase Bank, United Airlines, PayPal, telco EE, Marriott and 7-Eleven all emerging with owned media networks. We expect to see similar levels of growth in...
Agentic Commerce: From Brand Loyalty to Bot Logic looks at where Agentic AI technology sits in the current market from its adoption by consumers to its potential impact on retailers. It surveys: · How Agentic Commerce works and examples of how consumers are using it · Current consumer familiarity with AI and expected use of AI-assisted shopping · 4...