close x

Kassi Socha

Kassi Socha is a Director, Analyst in the Gartner Marketing Practice.

Read

3 Ways Retailers Can Drive Mobile App Engagement

Consumers expect more from the brands they choose to interact with, and retailers’ mobile apps aren’t immune from this sentiment. Smartphones serve as the intermediary between brands and consumers, forming the connective tissue in complex customer journeys. As the amount of time people spend on mobile platforms continues to surge — especially as they steadily...