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Nicola Kinsella

Nicola Kinsella is senior vice president of global marketing at Fluent, a cloud-based platform that lets retailers and brands provide a premium omnichannel experience, profitably.

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Transforming Retail: What to Consider Before Deploying AI Agents

Imagine a customer support agent who never sleeps, learns faster than any employee, and can juggle dozens of complex tasks at once. Sounds like science fiction, right? It’s not. Welcome to the world of agentic artificial intelligence — a new frontier in retail innovation. AI was a major theme at the NRF Big Show this...