The importance of listening to her employees and having open and honest communication with them, especially during the current COVID-19 pandemic, was a key topic discussed by Christina Callas, executive vice president and chief digital officer of Total Wine & More, during a conversation with Sonia Lapinsky, managing director of AlixPartners, during the September installment of the Women in Retail and Total Retail Virtual Exchange.

In this video clip from the session, Callas shares the three pillars of leadership that she uses every day to keep herself grounded, details the importance of authenticity in employee communication, and discusses why it’s essential to have personal conversations with her team.

To watch the full interview with Callas and Lapinsky from the September Women in Retail and Total Retail Virtual Exchange, as well as interviews with Ravi Saligram, CEO, Newell Brands; Chris Lindland, CEO, Betabrand; and Aparna Khurjekar, chief customer officer, Verizon, click here.

Want to see more interviews with leading women in retail? Join us for our Women in Retail Leadership Days virtual event, which is taking place throughout October! Register today if you haven’t already done so. And the best part? Registration is complimentary for WIRLC members!