In this clip from the 2024 Women in Retail Leadership Summit, Cy Wakeman, president and founder, Reality-Based Leadership, leads attendees through a series of thoughts around how to ditch the drama, move teams beyond ego, and turn excuses into results. Wakeman discusses how she names setbacks “unpreferred realities” and neutralizes the situation rather than giving it a story — and therefore, drama — to it. Wakeman has provided Women in Retail Leadership Circle (WIRLC) readers with a downloadable cheat sheet for ditching the drama at work. Sign up for Wakeman’s Reality-Based newsletter and listen to the Reality-Based Leadership podcast!

Women in Retail members can view Wakeman’s full keynote, as well as all content from the 2024 Women in Leadership Summit, on-demand here.