During a Women in Retail Leadership Days keynote session earlier this month, Kat Cole, chief operating officer and president of Focus Brands, owner of the Auntie Anne’s, Carvel, Cinnabon, Jamba, McAlister’s Deli, Moe’s Southwest Grill, and Schlotzsky’s brands, was interviewed by Swan Sit, board director at Edgewell Personal Care, NovaBay Pharmaceuticals, and Far Niente. The pair discussed a variety of topics related to leadership, including Cole’s unique path up the corporate ladder.

In this video clip from the session, Cole discusses how to develop and build resilience and grit, both personally as well as in the team members you’re managing. She shares a personal story from early in her career on when she learned the value of this character trait and why it was important to career trajectory.

To watch the full session with Kat Cole, as well as other exclusive content from the virtual event, register for Women in Retail Leadership Days.