Paula Clayton, senior vice president and Lowe’s general manager for Synchrony, and Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle and Total Retail, have a candid conversation around the transformative year 2020 has been. Being a leader with an agile mind-set and prioritizing technology with safety — working to eliminate disruption for customers and partners — is key for retailers moving forward. Now that everyone is in each other’s homes, it removes a sense of privacy. Hear from Paula on the power of empathy and welcoming this changing time.