In this episode of Women in Retail Talks, Women in Retail Leadership Circle Senior Editor Marie Albiges interviews Sunny Jiang, CEO and president of Eyebuydirect, a leading online retailer for prescription eyewear. Listen in as Jiang provides an overview of her role at Eyebuydirect (1:25), her advice for climbing the career ladder (2:35), the importance of feedback and transparency (4:40), and her approach when starting a new role (6:55). She shares how her father inspires her (9:10), building a transparent culture at Eyebuydirect (10:15), and empowering employees to give feedback at any level (13:55).

In addition, Jiang discusses responding to assumptions about her as a female professional (17:45), why she dedicates a half day to herself every Friday (19:45), the evolution of the Eyebuydirect business (22:35), and opening its first physical storefront (24:15).

Sunny Jiang commands the helm as both the CEO and president of Eyebuydirect, where her leadership extends across the domains of finance, operations, marketing, and beyond, evolving her role into that of a dynamic general manager and visionary CEO. Over her six-year tenure at the helm, Jiang has orchestrated a remarkable transformation, propelling the company to unparalleled heights while quadrupling its top-line revenue. At the heart of Jiang’s success lies her profound expertise in digital marketing and e-commerce, areas where she has consistently demonstrated a keen understanding and innovative approach.

Through her strategic insights and relentless pursuit of excellence, Jiang has crafted and executed highly effective online marketing strategies, elevating brand visibility and optimizing overall business performance through a comprehensive array of digital initiatives. Yet, beyond the boardroom, Jiang’s life is enriched by her role as a devoted mother. With two children to nurture, including an eight-year-old daughter and a five-year-old son, she embodies the delicate balance between professional ambition and familial devotion. In every aspect of her life, Jiang exemplifies resilience, creativity, and an unwavering commitment to excellence.

Date: July 23, 2024

Credits: Sunny Jiang

Duration: 33:04