close x

Bess Healy

Bess Healy is the chief information officer at Synchrony. 

Read

How the Military Shaped My Core Values in the Corporate World

Growing up in a small town with less than 5,000 people, it’s perhaps unsurprising that I was surrounded by a sense of community. In fact, I graduated from high school with the same people I went to kindergarten with! Developing and deepening relationships was of the utmost importance in a small town — from school and...

Read

Remember the QR Code From the '90s? It’s Transforming Today's CX

The humble QR code appeared to be a solution for a nonexistent problem when it debuted in the 1990s. The much-hyped technology languished for a while before it seemed to disappear. That was then. The past few years have seen the rebirth of this useful code as a tool for improving customer experiences and strengthening...