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Katharine Biggs

Katharine Biggs is Head of Global Strategic Communications at parcelLab, a leading cloud solution for smart parcel monitoring and targeted customer communication during the e-commerce delivery process.

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When Silence Isn’t Golden: 6 Tips for Reducing WISMO

Surely you’ve heard about WISMO? This acronym maybe hasn’t quite made its way into every retailer’s vocabulary yet, but it is something that all online shops have to deal with on a daily basis. Furthermore, it’s becoming more and more popular in the world of e-commerce due to a rapid increase in customer expectations. WISMO...