Anthropologie Stores Exec Mindy Massey on Empathy: 'Give Grace, Space and a Place to Connect'
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Senior Editor Marie Albiges interviews Mindy Massey, global executive director of stores at Anthropologie, a unique, full-style lifestyle brand in the URBN brands portfolio. Listen in as Massey details how she’s seen the brand change in its 32-year history (1:20), meeting changing customer needs (3:00), how Anthropologie is approaching in-store experiences (4:30), and the brand’s iconic window displays (6:20).
Furthermore, Massey shares how her role and leadership style has evolved over more than 20 years at Anthropologie (8:10), how she balances between work and personal life (9:45), and being vulnerable at work (12:25). She discusses leading with empathy (13:00), her mantra “grace, space and place” (14:15), and what the next generation of female retail leaders should focus on to advance in their careers (15:55). Lastly, Massey touches on what’s next for Anthropologie (19:30).
Mindy Massey is a seasoned retail executive who has spent the last 25 years of her career leading, developing and advancing the retail experience, footprint and in-store environment for Anthropologie. Joining the brand in 1999, Massey worked her way up through several field leadership positions, most recently serving as the global executive director of stores. She oversees all retail locations and both field team operations and infrastructure across North America and the EU. Massey leads the brand’s industry-leading visual team, who have become incredibly well known for their one-of-a-kind window displays, in-store vignettes, and display objects. Under her direction, Anthropologie has grown to over 240 stores globally, with a field team of over 9,000 employees.
Massey is passionate about developing high-performing teams, streamlining processes, and building service frameworks to support Anthropologie’s continued expansion. A true brand champion, Massey is invested in continually evolving Anthropologie’s experiential retail format, as well as building a creative, inspiring and innovative experience for its loyal community of customers. She lives in Chicago with her husband Chad, two children, Jack and Ella, and their pup, Captain.
Date: March 15, 2024
Credits: Mindy Massey
Duration: 21:00
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