Anthropologie Stores Exec Mindy Massey on Empathy: 'Give Grace, Space and a Place to Connect'
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Senior Editor Marie Albiges interviews Mindy Massey, global executive director of stores at Anthropologie, a unique, full-style lifestyle brand in the URBN brands portfolio. Listen in as Massey details how she’s seen the brand change in its 32-year history (1:20), meeting changing customer needs (3:00), how Anthropologie is approaching in-store experiences (4:30), and the brand’s iconic window displays (6:20).
Furthermore, Massey shares how her role and leadership style has evolved over more than 20 years at Anthropologie (8:10), how she balances between work and personal life (9:45), and being vulnerable at work (12:25). She discusses leading with empathy (13:00), her mantra “grace, space and place” (14:15), and what the next generation of female retail leaders should focus on to advance in their careers (15:55). Lastly, Massey touches on what’s next for Anthropologie (19:30).
Mindy Massey is a seasoned retail executive who has spent the last 25 years of her career leading, developing and advancing the retail experience, footprint and in-store environment for Anthropologie. Joining the brand in 1999, Massey worked her way up through several field leadership positions, most recently serving as the global executive director of stores. She oversees all retail locations and both field team operations and infrastructure across North America and the EU. Massey leads the brand’s industry-leading visual team, who have become incredibly well known for their one-of-a-kind window displays, in-store vignettes, and display objects. Under her direction, Anthropologie has grown to over 240 stores globally, with a field team of over 9,000 employees.
Massey is passionate about developing high-performing teams, streamlining processes, and building service frameworks to support Anthropologie’s continued expansion. A true brand champion, Massey is invested in continually evolving Anthropologie’s experiential retail format, as well as building a creative, inspiring and innovative experience for its loyal community of customers. She lives in Chicago with her husband Chad, two children, Jack and Ella, and their pup, Captain.
Date: March 15, 2024
Credits: Mindy Massey
Duration: 21:00
More Episodes
American Freight Chief Marketer Lauri Joffe Turjeman: Be Guided by What Matters
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Co-Founder Melissa Campanelli interviews Lauri Joffe Turjeman, chief marketing officer at American Freight, a retail furniture chain part of Franchise Group, Inc. Listen in as Joffe Turjeman shares tips for getting your team on board during a transformation like a brand refresh, her top leadership lessons, a time where a failure or setback was instrumental in her growth, and more.
21:49 ELOQUII Founder Julie Carnevale on Success in the Size-Inclusive Fashion Space
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Senior Editor Marie Albiges interviews Julie Carnevale, co-founder of ELOQUII and brand leader of ELOQUII and CUUP, part of FullBeauty Brands, an online, size-inclusive marketplace. Listen in as Carnevale discusses her journey to founding a plus size brand, being an early driver of influencer marketing, advice she would give to those looking to make an impact in the inclusive sizing space, and more.
BaubleBar Co-Founder Daniella Yacobovsky Shares Her Best Advice for Entrepreneurs
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Co-Founder Melissa Campanelli interviews Daniella Yacobovsky, co-founder of BaubleBar, a joyful accessories and fashion and fine jewelry brand. Listen in as Yacobovsky discusses the genesis of the brand, the best and worst advice she received as an entrepreneur, her tips for listeners who want to start a business, her approach to work/life integration, and more.
22:58 How CEO Shannon Hennessy's Background Prepared Her to Lead The Habit Burger Grill
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Co-Founder Melissa Campanelli interviews Shannon Hennessy, CEO of The Habit Burger Grill, quality made-to-order food and a subsidiary of Yum! Brands, Inc. Listen in as Hennessy discusses her career journey, the importance of having finance strategy experience to prepare for a chief executive role, her vision for company growth, work/life integration and setting clear boundaries, and more.
19:41 NY Fashion Week Founder Fern Mallis Shares Stories and Lessons From Her Illustrious Career
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Co-Founder Melissa Campanelli interviews Fern Mallis, founder of New York Fashion Week (NYFW) and Fern Mallis LLC. Mallis was also named to the third annual list of 25 Most Inspirational Women Leaders by Retail Influencer Network, The DealmakeHers, and The Z Suite, in partnership with Women in Retail Leadership Circle. Listen in as Mallis details her illustrious career journey; the genesis of NYFW; the common threads that emerged between the hundreds of fashion and retail leaders featured in her interview series Fashion Icons with Fern Mallis; and more.
26:29 How ThredUp Revenue Chief Cora Buel Leads Effective 4-Day Work Weeks
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Senior Editor Marie Albiges interviews Cora Buel, chief revenue officer at ThredUp, one of the world's largest online resale platforms for apparel, shoes and accessories. Listen in as Buel discusses pivoting to a small business after working at large organizations, ThredUp's four-day work week and the benefits of a flexible working style, her experience taking on the first-ever chief revenue position at the company, and more.
30:49 How True Religion CMO Kristen D'Arcy Builds Team Relationships and Buy-In for Change
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Co-Founder Melissa Campanelli interviews Kristen D’Arcy, chief marketing officer of True Religion, sought-after jeanswear intended to influence and disrupt denim culture. Listen in as D’Arcy discusses the initiatives she’s working on in the company’s newly created chief marketer role (1:30) and True...
33:16 How CEO Jill Scalamandre Brings the Culture of Kindness to Life at Beekman 1802
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Senior Editor Marie Albiges interviews Jill Scalamandre, CEO of Beekman 1802, a skin health brand based on two ingredients: kindness and goat milk. Listen as Scalamandre discusses the genesis of the family-founded brand on a goat farm, lessons learned from Beekman 1802's many successful brand partnerships, how the core value of kindness comes to life in the company's culture, and more.
30:22 Women in Retail Leadership Circle Reflects on 10 Years Empowering Female Leaders
In this episode of Women in Retail Talks, Women in Retail Leadership Circle (WIRLC) Co-Founder Melissa Campanelli is joined by President and Co-Founder Jennifer DiPasquale and Membership Director Susan Koger. To kick off 2024, this special episode reflects on 10 years of Women in Retail Leadership Circle and the organization's growth. Listen in as the leaders detail the origin story of the membership association, WIRLC's exciting in-person and virtual member benefits, their favorite stories that showcase the impact of the WIRLC community on our members as well as the retail industry, and more.
23:20 Monica Royer, Founder and CEO of Monica + Andy: 'It's Your Now or Never Moment'
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Co-Founder Melissa Campanelli interviews Monica Royer, founder and CEO of Monica + Andy, an organic baby clothing, accessories & essentials brand. This episode was recorded during a session at the Women in Retail: On the Road Los Angeles event in November. Listen in as Royer shares why she founded Monica + Andy, the influence of her brother Andy Dunn, co-founder of Bonobos, on her life, her focus on leadership development for herself and her team, and more.
30:36 
Apple Podcasts
Spotify
Google Play Music
Stitcher