Jennifer Thornton, A.C.C., is an award-winning executive coach for fast-growing companies that want to attract, retain and develop top talent as a primary driver of achieving their business goals. In this “Leadership in the New Normal” video, Thornton, who is also the founder of 304 Coaching and a certified Conversational Intelligence® (C-IQ Ⓡ) coach, shares a few best practices on how to make micro-shifts in your language to enable you to lead with transparency and grace, and ultimately inspire a culture of co-creation.

To contact Thornton and learn more about 304 Coaching, please click here.

The Leadership in the New Normal video series was launched as way to help the Women in Retail Leadership Circle audience adjust to the new normal we’re all experiencing during the COVID-19 pandemic. The series features interviews with executive coaches, life coaches, industry consultants, and retail executives discussing how to lead successfully during this time of crisis and beyond. This content would typically be gated as a benefit of membership, but we’re happy to share this video with nonmembers during these uncertain times.

To watch the rest of the videos in the Leadership in the New Normal series, featuring topics such as communications, crisis management, and professional development, please click here.