To survive in today's economic climate, retailers must stay on the cutting edge of technology, business strategy, and more. This section is all about business strategy, with content focused on topics such as retail technology trends, retail and e-commerce marketing strategies, merchandising, omnichannel best practices, and more!
Ikea has set its sights on the U.S. in a new way: While the company has 52 retail locations in the country, it’s investing $2.2 billion to add more U.S. stores, expand its omnichannel options, and improve the customer experience for American shoppers. Speaking at the Home Delivery World conference in Philadelphia on Wednesday, Ikea’s...
Transformational leadership — leadership that encourages, inspires and motivates employees to perform in ways that create meaningful change — is practiced at Signet Jewelers by everyone from its CEO Gina Drosos to its district managers. In a panel moderated by Stacey Widlitz of SW Retail Advisors at the recent Women in Retail Leadership Summit in...
More than 80 percent of shoppers will expect hyper-curated in-store shopping experiences created just for them that simplify choice and flexibility by 2030. This was a key finding from the recently published Future of Shopping study from Synchrony a consumer financial services company and Women in Retail Leadership Circle partner. While providing a range of...
I have had several CEO friends reach out to me and ask me these three questions on artificial intelligence, so I wanted to share my thoughts. What is Generative AI? Essentially, generative AI is a branch of computer science focused on creating machines and software systems with the goal to simulate human cognitive processes through...
Ben Bridge Jeweler, one of Women in Retail Leadership Circle’s corporate partners, recently entered the metaverse by hosting a virtual store in Decentraland during Metaverse Fashion Week 2023 (MFW23), a global fashion industry event that took place March 28-31. The event featured 60 participating brands — including DKNY, Tommy Hilfiger, Coach and adidas — that...
Whatever you do, don’t call it a recession. There are certain words that almost always make people cringe. The word moist can describe a delicious characteristic of cake, yet it consistently ranks among the most hated words in the English language. So hated is the word moist that it inspired a group of college professors to research reasons...
While at Shoptalk 2023 in Las Vegas last month, Editor-In-Chief Joe Keenan spoke with Kristin Shane, chief merchandising officer at PetSmart, for Women in Retail Leadership Circle’s sister brand, Total Retail. Their discussion focuses on the pet brand’s agile merchandising strategies. Shane shares how PetSmart’s merchant teams stay agile, the skills needed to be an...
While at Shoptalk 2023 in Las Vegas last month, Editor-in-Chief Joe Keenan interviewed Fiona Tan, chief technology officer at Wayfair, for Women in Retail Leadership Circle’s sister brand, Total Retail. Their discussion focuses on how the furniture and home décor retailer is optimizing product discovery across its sales channels. Tan details her role at the...
As consumer loyalty continues to wane amid inflation — with price taking precedence over brand for many shoppers — retailers are finding it more challenging to acquire new customers. That’s why it’s more important than ever that retailers focus on making sure their loyalty programs are in top shape. After all, well-run consumer loyalty programs...
During a keynote session earlier this week at Shoptalk in Las Vegas, Joanne Crevoiserat, CEO of Tapestry, parent of brands Coach, Kate Spade, and Stuart Weitzman, detailed the organization’s strategy for strengthening its brands and winning over customers in a shifting retail landscape. Here are some highlights from Crevoiserat’s interview with Sara Eisen, journalist at CNBC. On Marketing...
