E-Commerce Then and Now With Industry Veteran Kate Klemmer Terry
In this episode of Women in Retail Talks, Senior Content Strategist Ashley Chiaradio speaks with Kate Klemmer Terry, chief revenue officer of Quiet Logistics, a leading third-party fulfillment company. Terry has extensive e-commerce industry experience, having held roles as the divisional vice president of internet at Coach, vice president of e-commerce and licensing at Kate Spade, and general merchandise manager of Ralph Lauren Media, where she launched Polo.com. Listen in as she discusses what it was like to work in e-commerce when the online fashion industry was just gaining traction, why she feels content is key to giving a product context, and why using a third-party fulfillment provider is a wise choice for many retailers.
In addition, Terry shares how Quiet Logistics balances the use of robot technology with human labor in its fulfillment warehouses, utilizing robots and employees in the most efficient ways possible. She explains what prompted her to switch from working directly for retailers to working with an industry service provider, and how her previous experience helps her better serve brands in her new role. Lastly, Terry discusses past and current e-commerce trends, and shares her predictions for where e-commerce is headed in 2020.
Kate Terry has over 30 years experience in the fashion industry working in merchandising, marketing and e-commerce for brands such as Polo Ralph Lauren, Banana Republic, Kate Spade, Coach, and Tommy Hilfiger. Most recently, Kate was running Dash Group NY, a consulting firm helping fashion companies with digital strategy, with clients such as Michael Kors, Tumi, Oscar de la Renta, and J.Crew. At Quiet, she’s responsible for driving curation and brand strategy, as well as the client strategy function.
Image Credit: WWD.com
Date: January 7, 2020
Credits: Kate Klemmer Terry
Duration: 16:49
More Episodes
CAMP CEO and President Jenica Myszkowski on Scaling Immersive Retail Experiences
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Co-Founder Melissa Campanelli interviews Jenica Myszkowski, CEO and president of CAMP, an experience company that brings families together through immersive adventures that inspire play. This discussion was recorded at Shoptalk in Las Vegas last week. Myszkowski discusses how previous roles shaped her as a leader; overcoming challenges as CAMP scales and opens new stores; how she stays inspired and creative; and more.
11:27 Motivating Teams Through Radical Transparency: Insights From Lulus' CEO Crystal Landsem
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Co-Founder Melissa Campanelli interviews Crystal Landsem, CEO of Lulus, the attainable luxury women's fashion brand known for trendy, stylish and feminine apparel, footwear and accessories. Landsem discusses the challenges and experiences that have informed her leadership style; her career journey from finance to fashion retail; motivating teams through radical transparency and servant leadership; her advice for young women leaders; and more.
20:54 RERUN: How BARK CXO Meghan Knoll Brings Storytelling to Dog Toy Design
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Managing Editor Marie Albiges interviews Meghan Knoll, chief experience officer (CXO) at BARK, the leading global omnichannel dog brand known for its monthly subscription, BarkBox. Knoll provides an overview of her primary responsibilities as CXO, a few learnings from building the BARK business to where it is today, how she empowers her team to be innovative, her push-pull approach to work-life imbalance, and more.
40:09 Inside TOMS’ Turnaround: CCO Katie Wagner on Wholesale Growth and Brand Reinvention
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Managing Editor Marie Albiges interviews Katie Wagner, chief commercial officer at TOMS, a Certified B Corporation global lifestyle brand known for its iconic shoes and giving model. Listen in as Wagner reflects on the first 20 years of the TOMS brand; balancing its iconic heritage with a brand refresh; lessons learned from her time at Crocs; creating a culture of curiosity; and more.
36:46 ButcherBox Commercial Chief Reba Hatcher on 'Mastering the Spin' in Career Transitions
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Managing Editor Marie Albiges interviews Reba Hatcher, chief commercial officer at ButcherBox, a delivery subscription service that offers high-quality, humanely raised meat and seafood. Hatcher shares insights about ButcherBox’s evolution over 10 years; using data to achieve growth while staying connected to customers; her varied, nonlinear career trajectory; advice on navigating cross-industry career changes; and more.
32:41 Rothy's CEO Dayna Quanbeck on Growth and Credibility Rooted in Sustainability
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Co-Founder Melissa Campanelli interviews Dayna Quanbeck, CEO and president of Rothy's, a direct-to-consumer company which takes a whole-brand approach to sustainability in manufacturing, transforming recycled materials into shoes, handbags and accessories. This episode was recorded at the National Retail Federation Big Show in New York City last week. Listen in as Quanbeck shares how Rothy's evolves while maintaining core values; what strong executive credibility looks like; lessons from her mentor, friend and former Rothy's CEO Jenny Ming; and more.
21:29 Boden Commercial Chief Katherine Danneberg Taps Into Her Leadership Purpose as an Enabler of Creativity
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Co-Founder Melissa Campanelli interviews Katherine Danneberg, chief commercial officer at Boden, the quintessentially British clothing brand for women and children. Listen in as Danneberg explains the evolution of her leadership style, her leadership purpose, hiring the right team members to fit Boden's brand values, strategies for developing future leaders, and more.
25:51 How Walmart EVP Andrea Albright Creates Psychological Safety
This special episode of Women in Retail Talks features a rerun of a previously published interview with Andrea Albright, executive vice president and chief growth officer, International, Walmart and operating partner, Massmart. This episode was originally published on March 18. Albright discusses how operational efficiency across Walmart's global network is led by the values of trust, value and resiliency; her usage of the Radical Candor leadership technique; how she's created an open and coachable environment for mentorship; and more.
21:22 How REI President and CEO Mary Beth Laughton Leads With Purpose
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Co-Founder Melissa Campanelli interviews Mary Beth Laughton, president and CEO of REI Co-op, a specialty outdoor retailer and the nation’s largest consumer co-op. This interview was recorded at the Women in Retail Leadership Circle On the Road: Seattle event, held on Nov. 6. Mary Beth details her career journey, lessons she's learned from leading purpose-driven brands, her approach to mentorship, and more.
26:37 How PopSockets CEO Jiayu Lin Taps Into Cultural Relevance With Global Reach
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Managing Editor Marie Albiges interviews Jiayu Lin, CEO of PopSockets, a global digital lifestyle company that sells empowering, fun and expressive products for mobile phones. Lin describes the business' 10 years of growth since inventing the original phone grip, how PopSockets taps into culturally relevant microtrends across more than 30 countries, protecting her and her team members' personal time, and more.
30:27 
Apple Podcasts
Spotify
YouTube Music
Amazon Music
Pandora