In this episode of Women in Retail Talks, Women in Retail Leadership Circle Co-Founder Melissa Campanelli interviews Tracey Brown, president of retail products and chief customer officer at Walgreens, the second-largest pharmacy store chain in the U.S. In the engaging conversation, Brown discusses her varied career journey that led her to her current role (1:20), how her diabetes diagnosis became a guidepost for her career focus in wellness (2:57), and how supporting employee and customer wellbeing is core to Walgreens’ DNA (5:16).

Furthermore, Brown shares how she’s evolved to take care of her mental and physical health (7:07), how she prioritizes to achieve whole-life balance (7:26), and why she’s passionate about mentorship and sponsorship (11:10). Lastly, she discusses how companies should address the unconscious bias that’s limiting women in the talent pipeline (14:32) as well as what she’s looking forward to personally and professionally for the rest of the year (17:29).

This episode was recorded live at Shoptalk 2022 in Las Vegas.

Tracey Brown is president of retail products and chief customer officer at Walgreens, overseeing the company’s marketing and merchandising teams. Brown has more than 25 years of experience driving business growth, creating omnichannel customer experiences, and leveraging digital capabilities to connect consumers and brands. Most recently, she served as CEO for the American Diabetes Association (ADA), where she led a transformation including the creation of innovative solutions and new ways of working with partners.

Brown graduated from the University of Delaware with her B.S. in chemical engineering and received her MBA from Columbia Business School in New York. She currently serves on the Board of Directors for Weight Watchers and Yeti. In 2021, she was named one of Savoy Magazine’s Most Influential Black Corporate Directors.

Date: April 26, 2022

Credits: Tracey Brown

Duration: 19:15