In this episode of Women in Retail Talks, Women in Retail Leadership Circle Co-Founder Melissa Campanelli interviews Karen Mangia, vice president, customer and market insights at Salesforce, and author of the new book, “Working From Home: Making the New Normal Work for You.” Listen in as Mangia discusses her career background, what led her to write her new book, and a few of her best tips for working from home successfully. Mangia explains how professionals can avoid “Zoom fatigue” and burnout, and how managers can build a successful work-from-home culture. Furthermore, she shares her personal experiences with remote work over the years, how she has kept herself inspired and grounded throughout the COVID-19 pandemic, and her thoughts on the future of flexible work.

Karen Mangia is vice president, customer and market insights at Salesforce. Her work focuses on strategies for personal and professional success, and she regularly works with executives, managers and future leaders at companies all around the globe. She has two new books coming out in 2020: “Listen Up! How to Tune Into Customers and Turn Down the Noise” and “Working from Home: Making the New Normal Work for You,” both from Wiley. She has been featured in Forbes and regularly writes for Thrive Global and ZDNet. Committed to diversity and inclusion, Mangia serves on her company’s Work from Home Task Force as well as the Racial Equality and Justice Task Force. She is a TEDx speaker and the author of “Success With Less,” a book that chronicles her own personal journey through a life-threatening health crisis. Her high-impact keynotes help organizations to access the future of work via innovative insights around the voice of the customer. Find her online at or connect via Twitter @karenmangia.

Date: September 15, 2020

Credits: Karen Mangia

Duration: 17:26