Shipt's CBO on How Diverse Teams and an Open Culture Deliver Growth
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Co-Founder Jennifer DiPasquale interviews Rina Hurst, chief business officer at Shipt, the same-day delivery service across retail for the U.S. Listen in as Hurst discusses her diverse professional background (1:20), how her team managed rapid growth at Shipt in the past year (4:24), and how the company expanded beyond its membership-only offering as an essential business during the COVID-19 pandemic (5:19). She shares how the delivery service handled employee communication and onboarding during the pandemic (8:38), the impact of Shipt’s heavily female and diverse leadership team (10:58), and why diversity and inclusion efforts are essential to building and improving its business (13:28).
In addition, Hurst discusses her collaborative and authentic leadership style (16:03), Shipt’s supportive and open company culture (18:57), and the leadership skills she’s focused on improving after one year into her role (19:57). Lastly, she shares how she’s fostering creative thinking and collaboration as Shipt grows (21:25), as well as what she’s looking forward to in the year ahead (23:17).
Rina Hurst is the chief business officer at Shipt, leading the company’s business development, partner success and digital site experience teams. In this role, Rina helps spark connections by delivering an easy-to-shop digital site, launching new and innovative partnerships, and building creative strategies alongside retailers and CPGs to continually meet their unique needs for success.
Rina joined the company early last year, bringing a decade of national retail experience to Shipt. At Target, she held various leadership roles across merchandising, strategy and innovation, and business partnerships and negotiations. In addition to her deep retail experience, Rina spent nearly a decade as a management consultant specializing in healthcare and financial services. She received her MBA from Georgetown University and her undergraduate degree from Virginia Tech.
Date: April 13, 2021
Credits: Rina Hurst
Duration: 25:28
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