The content featured below was created to help leaders and managers build the skills and gain the knowledge they need to boost their professional performance. Topics covered in this section include managing interpersonal relationships, developing listening skills, having empathy, improving communication skills, how to effectively delegate, what employee empowerment means, among others.
Every industry has to evolve to maintain its relevance, and the retail industry is no exception. Businesses have to use the best technologies available to stay competitive. They also have to cater to the needs of their target audience. Today’s consumers have much higher expectations of retailers because they’re more informed than previous generations. Millennials...
In this episode of Women in Retail Talks, Emily Culp, chief marketing officer of Keds (and WIRLC board member), discusses a variety of topics, inclTo listen to this podcast, members, please sign in below.
Hello women in retail leaders! Welcome to episode one of WIRLC’s Women in Retail Talks podcast series. In today’s episode, we’re excited to offer highlights from a presentation given by Denise Lee Yohn, author of the best-selling book, “What Great Brands Do: The Seven Brand-Building Principles that Separate the Best from the Rest,” at our recent...
In episode two of Women in Retail Talks, Julie Gardner, former chief marketing officer of Kohl’s who was named the 11th most influential CMO in the world by Forbes in 2012, discusses her illustrious 30-year career in marketing. This audio comes from Gardner’s presentation at Women in Retail Leadership Circle’s Girl Talks event in San Francisco last month....
In this podcast from last month’s Girl Talk East event, Michelle Peluso, chief executive officer of Gilt, will discuss her career and how and why she moved into retail from her previous experience at Citigroup, where she was the global consumer chief marketing and internet officer, and Travelocity, where she was the CEO. Through personal...
If your goal is to satisfy your customers, you’re aiming too low. Instead, aim to overdeliver on your promises. In fact, a good customer service policy should be to bend-over-backwards, with features and benefits that continually surprise and delight your customers. In this Women in Retail Talks episode four, which was recorded at Girl Talks...
This episode of Women in Retail Talks features an interview with Jan Singer, the former CEO of Spanx and soon-to-be-CEO of Victoria’s Secret. Jan discusses a variety of issues around life and leadership, including how being a psychology major has helped in her career; the importance of being transparent; why moving forward from misses is...
The influence of influencers is hard to miss no matter the channel, but particularly on social networks. Social influencers are everywhere, and smart brands are using them to their marketing advantage. Identifying and building relationships with individuals who have the social clout to influence the purchase decisions of others is an extremely powerful way for...
The sun is shining, temps are rising and we’re living in our flip-flops — summer is officially here and we’re loving it. Women in Retail Leadership Circle is excited to give three cheers for America this Independence Day, and sharing how we’re celebrating on our brand new Pinterest page! From BBQ and sangria recipes to...
Ahh summer. Flip-flops, sunshine and lazy hammock afternoons with a good book. Nothing beats it! That’s why we’re kicking off the summer with our three favorite reads from these smart, talented writers. Have a great recommendation? Let us know and we’ll feature it on our social accounts over the summer! (Don’t forget to connect with...
