The Director, E-commerce FentyBeauty.com & FentySkin.com is responsible for driving stellar direct-to consumer growth and the customer experience on behalf of Kendo Brands. This candidate will work on the top beauty brands in the industry – Fenty Beauty and Fenty Skin by Rihanna - diving deeply into site strategy, customer engagement, digital merchandising, and online shopping journeys. As the P&L owner, the ideal individual will be in charge of assuring that site, promotions, product launches, marketing, and platform roadmap are driving to meet profitability and customer health growth. The right candidate will develop insights and recommendations that will have positive quantifiable business impacts and drive profitable sales. This role oversees a team responsible for executing these initiatives on the site and through digital channels.
The director of customer experience (CX) is an innovative, operationally minded strategic leader who will be responsible for ensuring a best-in-class customer service experience for the Glossier community and that the customer’s voice is represented across our organization. This person will be responsible for developing creative CX strategies and formats and redefining what CX means at Glossier. The position requires a balance of strategic thinking, hands-on leadership capabilities, and tactical problem solving to create a great experience for our customers and CX team.
Glossier is looking for a Director, Global CRM to join our fast-growing Growth organization. In this key leadership role, you will lead the team responsible for fostering a long-term relationship with our community while burnishing our brand with marketing and product innovation. This role will work equally in the now and in the future. You will own setting an inspiring global vision for retention and loyalty at Glossier as well as working with marketers, product managers, category leadership, engineers, data scientists, brand and creative to bring ideas to life. The successful candidate will be equal parts creative and analytical, delighting our customers with new experiences while measuring the effectiveness through advanced analytics.
The Director of E-commerce will be responsible for leading and managing all aspects of UNIQLO USA E-commerce P&L. This Director will partner with the Fast Retailing Global HeadQuarters to develop and execute the eCommerce strategy and growth plan, including Merchandising, Marketing, Supply Chain/Logistics and Operations as well as Omni-channel integrated to the retail business environment. The candidate will forge strong, highly collaborative relationships with Fast Retailing Global HeadQuarters and UNIQLO international regions.
The Senior Director, Digital Marketing will be responsible for the region’s (US and Canada) core digital and e-commerce marketing strategy and shares the responsibility to drive growth and generate revenue. He/She will partner with global marketing counterparts on full-funnel digital media consumer journey plans and work hand in hand with brand marketing team to develop synergistic marketing plans that drive the brand forward. Will also partner with global e-commerce to implement global standard best practices, pilot new strategies and localize activities within the global performance marketing framework.
Women in Retail Leadership Circle’s latest report, The New Next Gen: The Women Who Have Transitioned Their Careers for a Successful Second Act, highlights women leaders who have reinvented themselves and their careers after the age of 40. We wanted to further highlight and celebrate the women of color featured in the report. These women...
With a focus on evolving Kohl’s to be world class in customer engagement and personalization, the senior manager, personalization customer lead will drive the strategy and manage the end-to-end customer segment engagement plan, inclusive of ideation, testing, prioritization and execution of key strategies. The leader will partner with key stakeholders to enable personalization capabilities across marketing, digital and store experiences through definition and execution of customer segment road maps.
The Director, Customer Development and Insights will drive all customer development and consumers insights. This individual will be a strategic partner in helping Kate Spade leverage consumer insights and data-driven analysis to drive performance. This person will oversee and influence the global Kate Spade customer feedback platform and programs to measure customer experience KPIs/progress, empower employees to drive customer engagement and loyalty, support customer-centric business strategies, and drive actionable insights to continually improve the Omni-channel customer. In partnership with Marketing, Digital, Retail Training, Operations, Buying, IT and stores, the Director will develop and execute an Omni-channel customer development strategy to increase retention and drive incremental business. This person will focus on connecting stores, online and social platforms to drive actionable insights and strategies to influence consumer shopping behavior. This person will seek solutions and drivers with in-store, digital and mobile actions to achieve seamless customer experiences and increased customer loyalty.
As the Director of Sustainability at Coach, the individual in this newly created role will lead and drive Coach brand-specific sustainability strategies and programs which contribute to the achievement of our brand promise, enterprise ESG commitments and business and customer goals. This leader will collaborate with global teams to develop and execute brand sustainability strategies across product, marketing, customer experience and operations as well as incubate and scale customer-facing circular business models. They will also work closely with the Tapestry sustainability team to support enterprise sustainability goals across the Tapestry supply chain.
The Director, Digital Marketing Planning and Performance leads the execution and effectiveness of the brand’s digital marketing activities with a focus on customer acquisition and retention. They translate brand marketing and communication strategies into discrete digital marketing actions and investments and drives the cross-functional priorities and activities working hand in hand with the Tapestry Digital Marketing Operations and Channel COE team and the company’s digital marketing agencies of record. As a leader and facilitator, they will champion cross-functional teamwork and create an inclusive team environment that inspires a diversity of perspectives and bold ideas.
